What we do
We believe great user experiences are the result of the combination of three elements:
Research, Strategy and Design… and we are experts on all three.
Research
By finding patterns across your customers’ needs, goals, and mental models; we spot meaningful opportunities and inform your business decisions with actionable insights.
Strategy
With deep understanding of your customers’ expectations and where these meet with your business goals; we create the right path for engagement and optimise every user interaction.
Design
Taking an iterative approach to obtain constant feedback from your customers; we create digital experiences that help people to complete their job quickly and efficiently.
What have we worked on
Our expertise is the result of our experience in different industries and roles.
Inclusiveness
We love to collaborate with businesses who want to provide services to the greatest number of people. We have helped large organisations with their Inclusiveness journey. We know how to design digital experiences that are accessible, work well for every-body, and improve lives.
Financial services
Whether it be retail, corporate, private banking or technology, we have a long history in creating robust internal and customer-centric digital products in risk, cyber security, lending, home ownership, foreign exchange and wealth management.
Public sector
We know how to design digital experiences for government that not only meet the high expectations of consumers, but also the needs of public agencies in their integration with Common Web Platform and compliance with Accessibility standards.
Health Insurance
Our experience spans from workflow management tools for a major Public Health Insurance organisation, to the redefinition of the product value proposition and digital acquisition for Australasian private institutions.
Startups
From high-tech wearables to cutting edge infotainment systems, our experience includes collaboration with groundbreaking startups at different stages of their digital experiences proposition. Ask us about our innovation programme.
We understand the complexities of these industries and have delivered quality digital experiences in all of them. You have a project, we have a team…
Our Philosophy
We believe that by thinking and designing for the wider set of customers from the first step,
we will expand any business market.
Better for the excluded is better for everybody
By designing for someone with a permanent disability, someone with a circumstantial limitation can also benefit. For example, a digital experience designed for a person who has one arm could be used just as effectively by a person with a temporary wrist injury or a new parent holding an infant.
Better for the excluded is better for business
Being mindful of the impairment spectrum helps your digital experiences to scale to more people in new ways. In New Zealand, 4,400 people live without an upper extremity. But when we include people with temporary and circumstantial impairments, the number is greater than 200,000.
People live without upper extremity
People injured on an upper extremity
People under circumstantial impairment
We are a small team of practitioners with a passion for Inclusive UX, that delivers better outcomes.
Let’s Talk
For Inclusive Digital Experiences, you’ll find what your customers need right here.
+64 22 186 8278
hello@inclusivedigital.co.nz